Coping with hearing loss in a hearing world

Soundz Off Directory

Support Services

There are many support services across the UK and we are constantly updating our list to bring you links to the latest information, equipment and news about all things hard of hearing (HoH). We hope you find the Directory useful and if you have any useful links that you'd like us to add, please contact us.

Name of organisation (Click to open in new window) Overview
121 Captions Live captioning service for work, education, offline and transcription services
Appa Providing interpreting services, support, training, consultancy and homecare enabling deaf and hard-of-hearing people to lead independent, successful lives at home, work and in education
Action Deafness Bespoke BSL and communication services, support, training, resources and community engagement
Audiology Department at your local hospital or health centre Audiology services may include diagnosis, treatment, provision of free hearing aids and equipment, maintenance and repairs, hearing therapy, lip-reading classes. Ask to be referred to your local audiology department by your GP
BACP (British Association for Counselling and Psychotherapy) Professional body of 4,000 counsellors and therapists trained to help with emotional and psychological issues 
BID Services A service for adults who are deaf, deafened or deafblind, working with clients to enable them to maintain or increase their independence at home, at work and in the community

Children of Deaf Parents

Charity which helps parents of deaf children to meet and share experiences through social events
CityDisabilities Information, support and mentoring on a wide range of disabilities for professionals working in the City (London)
Deaf Action Charity providing support to blind, partially sighted, deaf, deafblind and hard-of-hearing residents in Scotland
Deafblind UK National charity which provides a range of support services to deafblind adults and their carers and campaigning on behalf of deafblind people
Deaf Broadcasting Council Consumer organisation representing deaf, deafened and hard of hearing people ensuring they get full access to television and video
Deaf Clubs Independent search engine for organisations and charities who provide information and advice for deaf and hearing impaired people
Deaf Education through Listening and Talking Voluntary association of young deaf adults, families and teachers of deaf children which supports the Natural Aural Approach to the education of deaf children
Durham Deafened Support Information, support and advocacy for hard-of-hearing people in Durham and Darlington including useful video Are you Listening
Deaf Health Champions UK's first scheme to improve access to health services by giving deaf people the skills to work with local Clinical Commissioning Groups, Healthwatch and Local Authorities
Deafness Research UK (Hearing Research Trust) Merged with Action on Hearing Loss
Ear Foundation Charity providing a bridge between clinical services where modern hearing technologies are fitted and home, school and work where they are used
Emergency SMS Emergency service allows hard-of-hearing and deaf people to send a text to the 999 emergency services
Fire Safety Local fire services who may carry out free home assessments to fit smoke and carbon monoxide alarms such as FireAngel
Fire Safety film Fire safety film explaining how to stay safe from fire in the home, particularly for those with sensory impairments (uses BSL)
GP Your local GP may be your first point of contact - Visit your local GP and ask for advice and possible referral on to the ENT (Ear, nose and throat) or Audiology services at your local hospital
Hear to Help (Action on Hearing Loss) Volunteers providing support at drop-in centres or at home
Help to Hear Scotland (Action on Hearing Loss) Support for those with hearing loss either at drop-in centres or at home
Hearing Link UK Self-management and intensive rehabilitation programmes for those with hearing loss and their families
HMRC Contact HMRC direct via email and to book an appointment with an advisor - special access for people with hearing loss, who are deaf, blind or have a speech impediment
Local Authority - Social Services Rehabilitation service for people with sensory impairments (including hearing loss) including assessments, home visits and provision of free equipment" Contact your Local Authority Social Services Department for more information
Locate and Rate (Action on Hearing Loss) Find hearing services near you
MIND Text service for hard-of-hearing or deaf users struggling to cope with hearing loss.  Advice and support provided by trained counsellors and mental health experts
Motorway Safety Advice on motorway SOS telephones and motorway safety for deaf and hard-of-hearing drivers
National Deaf Childrenís Society Help with welfare rights, benefit claims, education choices, health, audiology and technology
NHS NHS Choices (also see 'Audiology Department at your local hospital or health centre)
North Regional Association for Sensory Support Promotes interests, welfare and education of people who are deaf, deafblind or hard of hearing living in the North of England offering advocacy, benefits support, housing support, education and legal advice
Priority Services Register Scheme offering free services and support to pay utility bills for people who are deaf, hard-of-hearing, visually impaired, have long-term health or who have reached pension age
Royal Association for Deaf People - carers Support and advice for deaf people including deaf carers
Royal Association for Deaf People - financial advice Money advice service in British Sign Language (BSL) for d/Deaf/hard of hearing and deafblind customers
Sense Help for people who are deafblind including family support, children's services, residential and community services, continuing education and advocacy
SignHealth Supported living, advocacy, outreach and clubhouse activities for any deaf person in need of emotional support.  Campaigns to reduce the likelihood of deaf people developing preventable mental health problems
SignVideo Instant access to qualified interpreters through a designated call centre providing video relay service enabling deaf users to make and receive telephone calls in British Sign Language (BSL), video remote interpreting and English/BSL translation
Textcare Textcare service run by SANE for emotional support either by appointment when other services are not available eg evenings, weekends
Travel safety information Help and support when travelling
UK Health Professionals with Hearing Loss Network of d/Deaf and hard-of-hearing health professionals sharing information and support
Zesty Online appointment service for audiology services - London area